Ordering on rawmshop.com is easy and safe. Once you have found the item you would like to purchase, click on the "Add to Cart", "Buy with Shop pay", or "More payment options" button, follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process and complete the payment, when you are led to the paypal or credit card checkout page.
We currently accept payment via PayPal as well as any credit card with a MasterCard, Visa or American Express logo. Also support Shoppay, Google pay, Apple pay. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Here is how: https://www.paypal.com/us/webapps/mpp/account-optional
No, all product prices displayed on our website include all taxs and fees (no hidden charges here) , but some countries require shipping charges. In addition, if your local customs policy changes, you may need to pay taxes and fees to your country, which our store does not charge!
Absolutely, as long as your order has not physically been shipped out of our warehouse you can contact us via email oversea2@rawmtech.com or online chat and whatsapp, and we will be happy to assist you in cancelling your order.
If you received an incorrect item in your recent online order, simply contact us via email or other contact method and we will re-ship it to you once confirmed!
At the checkout page, to apply your promotion code, copy and enter the code in the "discount code" box and click on “Apply”. Be sure that there are no additional spaces before or after the discount code. Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
Please contact our Collaboration Department directly at oversea2@rawmtech.com
After placing an order, if you find that the order address is incorrect, you can change the order address through online chat or email. In order to quickly change your address, please state your order number in the message and fill in your correct address according to the template. our email: oversea2@rawmtech.com Address template: actual name: House number: address: City: province / State: Country: post code: Telephone: Email:
1. Please try to shorten the distance between the mouse and the dongle/receiver. If it is the 1K dongle, You can use type-c cable and adapter to shorten the distance. 2. Please plug the type-c cable of the dongle into the computer motherboard, preferably the 3.0 USB port. 3. Make sure there is no dust on the mouse sensor and mouse pad. 4. Upgrade the mouse firmware and receiver/dongle firmware to the latest version. 5. If it is stuck only in the game, you can try to turn on the long-distance mode. 6. If you are running at over 1khz polling rate in video game, turn on raw input and running at 1600 dpi for smoother. 7. If it is stuck in 4K/8K, it may be that the game or computer configuration does not support 4K/8K 4K requires: Intel Core I7 or above, 16GB or above, 1080 standard graphics card, 144Hz or above refresh rate. 8K requires: Intel Core i7 9700K or above, AMD Ryzen 7 3700X or above, NVIDIA GTX1080 or above, AMD RX5700 or above Display: 240Hz or above Memory: 16GB or above Some games like Apex, Minecraft, Fortnite don't work well at 4K+.
If your mouse is mechanical switch, it is recommended that you set the debounce time to more than 4ms. If you set it to 10ms, the mouse will still double-click.Please contact our after-sales service.